Everything about how your personal information is collected, used, and protected on Jilie is clearly explained here. No hidden clauses — just straightforward English.
This page contains the complete privacy policy of Jilie. By using the platform, you are considered to have accepted this policy. For any questions, contact support@jilie.world.
While using the Jilie platform, some information is collected automatically and some is provided directly by you. Below is a detailed breakdown of what types of information are collected and why.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account Verification & Support |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Usage Data | Betting history, game history, login times | Service Improvement |
| Device Information | IP Address, Browser, Operating System | Security & Fraud Prevention |
Collected data is used only for specific, defined purposes. Every use of data at Jilie has a clear reason behind it — it is never used arbitrarily or unnecessarily.
If you no longer wish to receive marketing emails or messages, you can turn off notifications at any time from your account settings. Please note that important account-related messages will always be sent and cannot be disabled, as they are essential for your security.
Jilie does not sell your data. Your personal information is never shared with third parties for commercial purposes. That said, there are a limited number of situations where data may be shared — these are set out clearly below.
When engaging third-party service providers, Jilie ensures they uphold the same standard of privacy protection. Our partners' data security standards are reviewed on a regular basis.
Jilie follows industry-leading standards to protect your data. Rather than relying on a single layer of protection, security is enforced across multiple levels.
Jilie uses cookies on its website and app. Cookies are small data files stored in your browser or on your device. They help improve platform functionality and personalise your experience.
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.
Your data is not stored indefinitely. Once it is no longer needed, it is securely deleted. However, certain information may be retained for a specified period where required by law.
| Data Type | Retention period |
|---|---|
| Active Account Information | For as long as your account remains active |
| Transaction History | 5 Years (Legal Obligation) |
| KYC Documents | 5 Years After Account Closure |
| Support Conversations | 2 Years |
| Session logs & IP information | 6 months |
| Marketing Preferences | Until You Request Otherwise |
Most data is deleted upon permanent account closure. Any information retained for legal purposes is automatically removed after the applicable retention period.
Jilie believes you should have full control over your own data. That's why we extend the following rights to all members.
Jilie strictly does not serve anyone under the age of 18. Age is verified during registration, and KYC documents may be requested if there is any doubt.
If a minor accidentally creates an account, the account will be closed immediately and any deposited funds returned. Information belonging to minors is not used for any purpose.
If a parent suspects their child is using Jilie, contacting support@jilie.world will result in immediate action.
Jilie may update this Privacy Policy when necessary. For any significant changes, you will be notified in advance via your registered email or an in-app notification.
Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. The revision date will always be displayed at the top of the page.
For any questions, complaints, or requests regarding this Privacy Policy, please get in touch using the contact details below.
If your complaint is not resolved, you have the right to escalate it to an international data protection authority.
Jilie does not sell your name, phone number, or any personal information to advertisers or data brokers. This is not just a promise — none of our revenue models depend on selling user data.
256-bit SSL/TLS encryption means no one can read your data while it is in transit. This is the same technology used by major banks and financial institutions. On Jilie, it is active by default — no extra steps required.
Any Jilie member can view, correct, or delete their data. Marketing messages can be turned off. When an account is closed, non-essential data is removed. These rights are real and enforceable.
No one — including Jilie staff — can see your password. bcrypt hashing means passwords are stored in an unreadable form. If anyone ever asks for your password, treat it as suspicious — Jilie will never ask for it.
Jilie's security infrastructure is regularly reviewed by independent third-party cybersecurity experts. Any vulnerabilities found are addressed promptly — never concealed.
Privacy policies on many platforms are written in complex English that nobody actually reads. Jilie has made a deliberate choice to write everything in plain, easy-to-understand English — so every member knows exactly what happens to their data.
You can request to see what information we hold about you at any time.
If any of your details are incorrect, update them from your profile or contact support.
Upon account closure, you may request the deletion of any unnecessary data.
You can request a copy of your data in a readable, portable format.
If you no longer wish to receive marketing messages, you can opt out at any time from your account settings.
To object to the use of your data for a specific purpose, please contact support.
When opening an account online, most people rarely think about where their data goes. Phone numbers, dates of birth, banking details — these are sensitive pieces of information. Jilie has built its privacy policy with this reality in mind from the very beginning.
As mobile banking has grown in Bangladesh, so has digital fraud. Phone calls requesting OTPs, fake apps stealing personal information — these incidents have become commonplace. Jilie understands this reality. That is why our security measures are designed not just at the server level, but with the user's device in mind as well.
When it comes to data collection, Jilie follows a "collect less, protect more" principle. Only the minimum information required to provide the service is collected. No information about your hobbies, family, or personal life is ever requested.
Your payment details are handled with the utmost care. Your bKash or Nagad number is stored on Jilie's servers in encrypted form — no staff member can view it directly. When a transaction is processed, the payment gateway communicates directly with the relevant parties, so no one at Jilie has access to that data in between.
KYC documents — such as photos of your national ID — are stored with special care. They are kept in a separate, additional security layer and can only be accessed by designated authorized staff for verification purposes. KYC documents are not used for any other purpose.
Many users wonder about gaming history retention. Yes, Jilie does keep your betting and gaming history — but for specific reasons. Responsible gaming tools require that history to function. Dispute resolution depends on accurate records. Verifying whether bonus conditions have been met also requires this data. Outside of these defined purposes, your gaming history is not used for anything else.
Most importantly, your relationship with Jilie is not just transactional. We understand that building long-term trust depends on protecting your privacy — which is why user data protection is a priority in every decision we make.
Our support team is always ready to assist with any questions or requests.